How will AI transform businesses through task automation and personalization, and what will be the impact on society? In this DLD25 session, Sachin Dev Duggal (Builder.ai) and Ian Edwards (Meta) share insights with moderator Eva Lihotzky (Serviceplan).
Sachin Dev Duggal compares the current state of AI to the early days of the Internet and sees two main applications in removing human variability in repetitive tasks and reducing human workload.
“Human beings get bored”, he notes. “We don’t like to do the same thing 100 times, especially if it requires processing data and doing something or the other differently.” This is where classical machine learning and generative AI “become really powerful.”
The impact on jobs and the future of work will be different from what many people expect, he believes. “It’s actually not a loss of jobs. It’s a loss of tasks”, Duggal says. “I don’t take notes anymore. An agent takes notes for me.”
Ian Edwards describes AI as the foundation of a new industrial revolution that will disrupt every vertical, pointing to prediction and personalization as the first wave of business transformation. “AI is the world’s biggest predictor”, Edwards says. “And people are actually more predictable than we like to think.”
Currently, in every business “we make these sweeping generalizations about what they want. What we’re actually able to do with AI and with the right data is make very precise predictions about what each individual wants.”
Watch the video for further insights on platform safety, AI’s role in public trust, and the future landscape of AI-driven businesses.
